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Evidence Guide: MSFSF3010 - Advise customers on interior decoration

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFSF3010 - Advise customers on interior decoration

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work requirements

  1. Job requirements are identified from customer's initial instructions or enquiries and work instructions
  2. Potential site problems or site-specific requirements are identified
  3. Work sequence is planned, including quality checkpoints
Job requirements are identified from customer's initial instructions or enquiries and work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential site problems or site-specific requirements are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work sequence is planned, including quality checkpoints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for work

  1. A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
  2. Sample materials, products and visual aids are collected
  3. An appointment is arranged with the customer and an appropriate time plan is agreed
A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sample materials, products and visual aids are collected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An appointment is arranged with the customer and an appropriate time plan is agreed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm customer requirements

  1. Questioning and active listening techniques are used to clarify customer needs
  2. Customer requirements are identified professionally, courteously, with tact and without presumptions
  3. Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff
  4. Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
Questioning and active listening techniques are used to clarify customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer requirements are identified professionally, courteously, with tact and without presumptions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on interior decoration options

  1. Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
  2. Relevant suppliers are contacted to research alternative options, if required
  3. Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
  4. Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
  5. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
Viable options for colour, fabric and design that are relevant to the customer's requirements are generated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant suppliers are contacted to research alternative options, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm selection with customer

  1. Customer preferred option, including agreed delivery timeframe, is determined
  2. Customer commitment to agreed option is gained in accordance with workplace requirements
  3. Documentation is completed following workplace procedures, including any required specification sheets for products selected
  4. Assistance with any paperwork requiring completion by customer is provided, where appropriate
Customer preferred option, including agreed delivery timeframe, is determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer commitment to agreed option is gained in accordance with workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation is completed following workplace procedures, including any required specification sheets for products selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance with any paperwork requiring completion by customer is provided, where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise process

  1. Sample products are returned to storage, as required
  2. Contact is maintained with customer throughout manufacture and installation process, if required
Sample products are returned to storage, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact is maintained with customer throughout manufacture and installation process, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Job requirements are identified from customer's initial instructions or enquiries and work instructions

1.2

Potential site problems or site-specific requirements are identified

1.3

Work sequence is planned, including quality checkpoints

2

Prepare for work

2.1

A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions

2.2

Sample materials, products and visual aids are collected

2.3

An appointment is arranged with the customer and an appropriate time plan is agreed

3

Confirm customer requirements

3.1

Questioning and active listening techniques are used to clarify customer needs

3.2

Customer requirements are identified professionally, courteously, with tact and without presumptions

3.3

Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff

3.4

Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures

4

Provide advice on interior decoration options

4.1

Viable options for colour, fabric and design that are relevant to the customer's requirements are generated

4.2

Relevant suppliers are contacted to research alternative options, if required

4.3

Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding

4.4

Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding

4.5

Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

5

Confirm selection with customer

5.1

Customer preferred option, including agreed delivery timeframe, is determined

5.2

Customer commitment to agreed option is gained in accordance with workplace requirements

5.3

Documentation is completed following workplace procedures, including any required specification sheets for products selected

5.4

Assistance with any paperwork requiring completion by customer is provided, where appropriate

6

Finalise process

6.1

Sample products are returned to storage, as required

6.2

Contact is maintained with customer throughout manufacture and installation process, if required

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Job requirements are identified from customer's initial instructions or enquiries and work instructions

1.2

Potential site problems or site-specific requirements are identified

1.3

Work sequence is planned, including quality checkpoints

2

Prepare for work

2.1

A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions

2.2

Sample materials, products and visual aids are collected

2.3

An appointment is arranged with the customer and an appropriate time plan is agreed

3

Confirm customer requirements

3.1

Questioning and active listening techniques are used to clarify customer needs

3.2

Customer requirements are identified professionally, courteously, with tact and without presumptions

3.3

Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff

3.4

Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures

4

Provide advice on interior decoration options

4.1

Viable options for colour, fabric and design that are relevant to the customer's requirements are generated

4.2

Relevant suppliers are contacted to research alternative options, if required

4.3

Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding

4.4

Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding

4.5

Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

5

Confirm selection with customer

5.1

Customer preferred option, including agreed delivery timeframe, is determined

5.2

Customer commitment to agreed option is gained in accordance with workplace requirements

5.3

Documentation is completed following workplace procedures, including any required specification sheets for products selected

5.4

Assistance with any paperwork requiring completion by customer is provided, where appropriate

6

Finalise process

6.1

Sample products are returned to storage, as required

6.2

Contact is maintained with customer throughout manufacture and installation process, if required

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Identify products and materials used in interior decoration and any special handling requirements for those materials

Advise customers on at least three (3) occasions involving both fabric and colour selections

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

Interpretation of plans and worksheets

Colour coordination and matching

Fabric types and applications

Current trends in soft furnishing styles

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

WHS requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate some discretion, judgement and problem solving

Tools and equipment include:

measuring and calculating equipment:

tapes

rulers

calculators

computers

Materials include:

product and fabric samples

visual aids (photographs)

magazines

trade brochures

sketches

Personal protective equipment includes:

that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures include:

workplace procedures relating to the use of tools and equipment

work instructions, including job sheets, cutting lists, plans, drawings and designs

workplace procedures relating to reporting and communication

manufacturer specifications and operational procedures